Guide to outsourcing: everything you need to know

Outsourcing has become a widespread business practice for some time and, with the current pandemic and economic crisis, has seen a significant increase. This is not a paradox, since the outsourcing of services makes it possible to cut costs and waiting times within an economy in constant change.

Over the years, we at We Are Fiber have perfected our outsourcing services, adapting them to each sector to improve the delivery of all activities and provide customers with tailored solutions.

What is the meaning of outsourcing?

Firstly, we need to understand what outsourcing is and how it works. With this practice, tasks that a company cannot carry out independently are outsourced. In this way, the quality of production entrusted to expert and qualified personnel is considerably improved.

The internal resources of the company also benefit, as they can focus more on the tasks closest to their core business and express their skills in the best possible way. All business processes, whether central or secondary, are optimized and become professional with a significant reduction in time and money. 

Why should a business rely on outsourcing?

An excellent outsourcing service guarantees continuous technological updates, a necessary step considering the speed with which the digital world is evolving. A company's hardware and software systems can become obsolete all too quickly, so it is necessary to invest continually to modernize such systems and keep them up to date.

By outsourcing services to We Are Fiber, on the other hand, you can be sure of relying on a company equipped with constantly updated systems. Rather than spending money on such investments, it is certainly preferable to invest in outsourcing. From this perspective, outsourcing business activities should be seen not as an expense, but as an investment.

Do you need an example of outsourcing at this point? Computer systems are constantly under hacker attack, so you must systematically equip yourself with adequate protection systems. If not, you could run into a reputational crisis on the web, perhaps because you haven't managed social media adequately. We Are Fiber has the right tools to protect your precious data, where we also understand how to manage a reputational crisis on the web.

Outsourcing: pros and cons

The advantages of outsourcing far outweigh the disadvantages; however, it is always advisable to look at both sides of the coin.

Yet, the numbers do provide a great deal of insight in this regard, where according to our data collected, the partners who have relied on our services have recorded a cost reduction of 35%.

The advantages of outsourcing

We can summarize the primary benefits of outsourcing as follows:

• A host of talents at your disposal: if you work independently, you have to look for a specialist in a particular sector. The research in this regard is usually conducted locally, as you don't have the means to expand across a larger area. On the other hand, outsourcing allows you to find talent potentially in every corner of the world within an affordable cost bracket.
• Cost reduction at the logistics level: when you have to create a new sector, such as a call center or an accounting or secretarial office, you inevitably have to find a physical space within your office. All this generates costs, deriving from the construction work to be carried out, and reduces the space available, negatively impacting the comfort and mobility of the employees themselves. With outsourcing, you can make these services virtual, saving space and money.
• 24/7 customer support: with outsourcing, you can collaborate with people in different areas of the world, hence you are able to offer customer service 24 hours a day. The result is certainly a competitive edge.
• More time to focus on the core business of the company: outsourced services do not include the main activities of your business, but rather the secondary ones. This way, you have plenty of time to focus on your core business.

The disadvantages of outsourcing

There are a few minor disadvantages that can be handled safely. Here they are:

• Fear of delegating: outsourcing is basically the delegation of a business activity to an external party. If you value control a touch too highly, you may be reluctant to delegate. It is simply a matter of changing your mindset. On the contrary, when you are relieved of work and have more time for your business, you will begin to feel comfortable with outsourcing.
• Language barriers: when you outsource abroad, you may run into partners with little command of your mother tongue. In this case, you simply need to pay close attention to the company you want to work with. We at We Are Fiber boast a multilingual staff capable of satisfying every need.

Do you really want to bring about positive change in your business? To find out about our services or to request a consultation, contact us now!