We Are Fiber Blog - English

The digitization of processes has brought many advantages, but also many responsibilities. In terms...

The help desk, also known as the service desk, is a first level support service for users that...

We live in an age of profound change, where the challenge is to adapt quickly to ever-evolving...

To check the pulse of your company and understand if it is going in the right direction, you have...

All businesses need to attract new customers and retain existing ones. However, the steps for...

If you have a company, you will surely understand how important customer service is and know how...

But what is IVR? 

Work stress is certainly not uncommon in the workplace environment. A heavy workload and the need...

What is Social?

Trivial and repetitive tasks can bring your company into a routine that blocks its growth. Spending...