Call center
in Outsourcing
Looking for a call center company that makes quite a difference? Luckily, you came to the right place! Let us introduce you to what we offer for your business and clients, as an experienced international call center!
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Let us introduce you to
We Are Fiber Call Center Services
Our staff
We have a staff of over 700 skilled professionals divided into six offices in Tirana, Albania, with our management and C-Level offices located in Italy and the UK. Our team is available 24/7 and can provide language support in Italian, English, Spanish, French, and German.
What we offer
The call center services at We Are Fiber include customer care, data entry, inside sales, and customer satisfaction surveys. We make customer service efficient by handling customer inquiries, complaints, and general support. Our personalized approach ensures that customers receive the highest level of service and support.
We also provide data entry services, including document scanning and indexing, data extraction and processing, and document management. We can transform and make your documents accessible, ensuring your business runs smoothly and efficiently.
Our inside sales and help desk outsourcing services provide valuable contacts to boost your sales and support your internal IT functions. We manage and optimize your business processes, including back-office outsourcing, to help you focus on your core business.
Our certifications
At We Are Fiber, we understand that outsourcing call center services can be a big decision for any company, which is why we hold various certifications, including PCI DSS, SOC 2 Type 1, SOC 2 Type 2, Confidential Data Destruction, ECO certificate for recycling, ISO 9001:2015 - Quality Management System, ISO 14001:2015 - Environmental Management System, and ISO/IEC 27001:2013 - Information Security Management System. We are committed to providing the highest level of service and meeting industry standards.
Benefits of partnering and/or
collaborating with We Are Fiber
At We Are Fiber, we understand that outsourcing call center services can be a big decision for any company, which is why we hold various certifications, including PCI DSS, SOC 2 Type 1, SOC 2 Type 2, Confidential Data Destruction, ECO certificate for recycling, ISO 9001:2015 - Quality Management System, ISO 14001:2015 - Environmental Management System, and ISO/IEC 27001:2013 - Information Security Management System. We are committed to providing the highest level of service and meeting industry standards.
The importance of call centers in outsourcing,
through real life cases
Tech support and customer service
Many technology companies outsource their call center operations to handle customer inquiries, technical support, and troubleshooting. This allows them to provide 24/7 customer service across different time zones and languages, ensuring prompt and efficient assistance for their global customer base.
E-commerce and retail
Online retailers often rely on call centers to handle order processing, returns, and customer inquiries. Outsourcing call center services can help manage high call volumes during peak seasons, provide multilingual support, and enhance customer satisfaction by providing timely and personalized assistance.
Healthcare
Healthcare providers and insurance companies outsource call center operations to handle appointment scheduling, patient inquiries, claims processing, and medical helplines. This enables them to efficiently manage a large volume of calls, reduce wait times, and enhance patient satisfaction.
Financial services
Banks, credit card companies, and insurance firms often outsource call centers for tasks such as account inquiries, fraud prevention, and customer support. Outsourcing allows them to provide round-the-clock service, reduce costs, and improve operational efficiency.
Travel and hospitality
Airlines, hotels, and travel agencies outsource call center services to handle flight bookings, reservations, and customer inquiries. This ensures efficient handling of inquiries and provides personalized assistance to travelers across different time zones.
These are just a few examples, but call center outsourcing is prevalent in various industries where customer service, support, and efficient handling of inquiries are crucial for business success.
7 reasons why you should choose us:
- Expertise and Industry Knowledge
We Are Fiber specializes in call center services, with professionals who have extensive experience in providing exceptional customer support and handling various business processes. Our deep understanding of different industries, mentioned above, allows us to tailor our services to meet your specific requirements. - 24/7 Availability and Multilingual Support
We understand the importance of being available round-the-clock to support your customers. Plus, we can effectively communicate with your diverse customer base, providing a seamless and personalized experience. - Comprehensive Range of Services
At We Are Fiber, we offer a comprehensive range of call center services, including customer care, data entry, inside sales, customer satisfaction surveys etc. Whether you need assistance with handling customer inquiries, managing back-office tasks, boosting your sales through valuable contacts, or measuring customer satisfaction, we have you covered. Our diverse service portfolio allows us to be a one-stop solution for all your call center needs. - Industry Certifications and Compliance
We take data security, quality management, and compliance seriously. As you may now know, we hold several certifications that demonstrate our commitment to maintaining the highest standards of data security, quality assurance, and environmental responsibility. - Scalability and Flexibility
We understand that your business needs may evolve over time, and we are prepared to scale our services to meet your changing requirements. Our large and dynamic workforce allows us to accommodate fluctuations in call volume and adapt to your business growth. We provide flexible solutions that can be customized to align with your unique business goals and processes. - Customer-Oriented Approach
At We Are Fiber, customer satisfaction is at the core of everything we do. We prioritize delivering exceptional customer experiences and tailor our services to meet the specific needs of your customers. Our dedicated team works closely with you to understand your business objectives, allowing us to provide personalized solutions that enhance customer loyalty and retention. - Cost-Effective Outsourcing Solution
Outsourcing your call center services to We Are Fiber offers significant cost advantages. By partnering with us, you can reduce overhead costs associated with managing an in-house call center, such as infrastructure, staffing, and training expenses. Our cost-effective outsourcing solution allows you to allocate your resources more efficiently and focus on your core competencies.
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