---
title: "We are fiber: Outsourcing in Albania"
---
[](https://www.wearefiber.com/en/)
- [Approach](https://www.wearefiber.com/en/approach)
- [About](https://www.wearefiber.com/en/about)
- [CSR projects](https://www.wearefiber.com/en/blog/tag/csr-projects)
- [Knowledge base](https://www.wearefiber.com/en/blog/tag/knowledge-base)
- [Governance](https://www.wearefiber.com/en/governance)
- [Blog](https://www.wearefiber.com/en/blog)
- [Careers](https://www.wearefiber.com/it/careers)
- [Contacts](https://www.wearefiber.com/en/contacts)
- [English](https://www.wearefiber.com/en/)
- [Italiano](https://www.wearefiber.com/it)
English
- [Customer Service](https://www.wearefiber.com/en/customer-service-in-outsourcing)
- [Ticket management](https://www.wearefiber.com/en/ticket-management-in-outsourcing)
- [Digital customer care](https://www.wearefiber.com/en/digital-customer-care)
- [Help Desk](https://www.wearefiber.com/en/help-desk-in-outsourcing)
- [Chatbot](https://www.wearefiber.com/en/chatbot-in-outsourcing-1)
- [Booking office](https://www.wearefiber.com/en/booking-office-outsourcing)
- [Smart assistance](https://www.wearefiber.com/en/smart-assistance-in-outsourcing)
- [Back Office](https://www.wearefiber.com/en/back-office-in-outsourcing)
- [Data entry](https://www.wearefiber.com/en/data-entry-outsourcing)
- [Data enrichment](https://www.wearefiber.com/en/data-enrichment)
- [Document management](https://www.wearefiber.com/en/gestione-documentale)
- [Logistic management](https://www.wearefiber.com/en/gestione-logistica)
- [Order management](https://www.wearefiber.com/en/gestione-ordini)
- [Process Management](https://www.wearefiber.com/en/process-management-in-outsourcing)
- [Control room](https://www.wearefiber.com/en/control-room-outsourcing)
- [Quality audit](https://www.wearefiber.com/en/quality-audit-in-outsourcing)
- [Robotic process automation](https://www.wearefiber.com/en/robotic-process-automation-in-outsourcing)
- [Outbound Marketing](https://www.wearefiber.com/en/outbound-marketing)
- Industry
- [Healthcare](https://www.wearefiber.com/en/healthcare-in-outsourcing)
- [Ecommerce](https://www.wearefiber.com/en/ecommerce-in-outsourcing)
- [Food delivery](https://www.wearefiber.com/en/food-delivery-in-outsourcing)
- [Retail](https://www.wearefiber.com/en/retail-in-outsourcing)
- [Finance & Insurance](https://www.wearefiber.com/en/finance-e-insurance-in-outsourcing)
- [Mobility](https://www.wearefiber.com/en/mobility-in-outsourcing)
- [Travel](https://www.wearefiber.com/en/travel-in-outsourcing)
- [B2B services](https://www.wearefiber.com/en/b2b-services-in-outsourcing)
- [Approach](https://www.wearefiber.com/en/approach)
- [About](https://www.wearefiber.com/en/about)
- [CSR projects](https://www.wearefiber.com/en/blog/tag/csr-projects)
- [Knowledge base](https://www.wearefiber.com/en/blog/tag/knowledge-base)
- [Governance](https://www.wearefiber.com/en/governance)
- [Blog](https://www.wearefiber.com/en/blog)
- [Careers](https://www.wearefiber.com/it/careers)
- [Contacts](https://www.wearefiber.com/en/contacts)
## Outsourcing Services for businesses
We work together to strengthen you business.
## Companies that have choosen us
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## Services
We offer your company the support that is missing to optimize all business processes and customer support.
1. Customer Care
2. Data Entry
3. Inside Sales
4. Survey Customer Satisfaction
- We make your customer service efficient
- We transform and make your documents accessible
- We support your sales with valuable leads
- We manage and optimize your business processes
[Customer Service](https://www.wearefiber.com/it/customer-service-in-outsourcing) [Back Office](https://www.wearefiber.com/it/back-office-in-outsourcing) [Process Management](https://www.wearefiber.com/it/process-management-in-outsourcing) [Outbound Marketing](https://www.wearefiber.com/en/b2b-services-in-outsourcing)
## Solutions Sectors
**Reach your customers on all channels, cut costs and save time! **
**We Are Fiber** supports companies in their growth path and, with passion, method and professionalism, offers different services, such as customer care management, data entry and process management, flexible and adaptable to large, such as small and medium-sized enterprises.
[ Healthcare](https://www.wearefiber.com/en/healthcare-in-outsourcing) [ E-Commerce](https://www.wearefiber.com/en/ecommerce-in-outsourcing) [ Food Delivery](https://www.wearefiber.com/en/food-delivery-in-outsourcing) [ Retail](https://www.wearefiber.com/en/retail-in-outsourcing) [ Finance & Insurance](https://www.wearefiber.com/en/finance-e-insurance-in-outsourcing) [ Mobility](https://www.wearefiber.com/en/mobility-in-outsourcing) [ Travel](https://www.wearefiber.com/en/travel-in-outsourcing) [ B2B Services](https://www.wearefiber.com/en/b2b-services-in-outsourcing)
## Methodology Approach
An Approach in 3 steps: To guarantee you an always dynamic service, which follows your needs and those of the market , we build our relationship with companies one step at a time.
Analysis and design
Based on your needs and an as-is analysis, we design a personalised service to ensure the correct management and tracking of calls and other types of contacts linked to your company.
Strategy definition
We define a to-be operating model with a focus on customer service. The model identifies strategic priorities whilst taking into account activities.
Quality check
We monitor your business through a dashboard integrated within your systems and centralised with data relating to the outsourced service and incoming calls, for continuous analysis and fine-tuning according to quantitative and qualitative KPIs.
## Benefits
1\.
Reduction of problems related to seasonality thanks to flexible set-ups
2\.
Advanced level of supervision with transparent monitoring
3\.
Consumer protection always guaranteed with compliant procedures
## Can we help you?
Enter the requested information, we will contact you shortly to talk about the quote we have prepared for you.
[CONTINUE](https://www.wearefiber.com/en/#CONTINUE)
[](https://www.wearefiber.com/it)
#### [Certifications](https://www.wearefiber.com/it/le-nostre-certificazioni)
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#### Contacts
[info@wearefiber.com](mailto:info@wearefiber.com)
Rruga “Don Bosko”, Kompleksi "Don Bosko", Kulla 7, kati I-re Tiranë
#### Company
- [Our story](https://www.wearefiber.com/en/about)
- [Vision](https://www.wearefiber.com/en/approach)
- [Meet our team](https://www.wearefiber.com/en/approach)
- [Career](https://www.wearefiber.com/en/careers)
#### Insights
- [Blog](https://www.wearefiber.com/en/blog)
- [Knowledge base](https://www.wearefiber.com/en/blog/tag/knowledge-base)
#### Services
- [**Customer Service**](https://www.wearefiber.com/en/customer-service-in-outsourcing)
- [Ticket Management](https://www.wearefiber.com/en/ticket-management-in-outsourcing)
- [Digital Customer Care](https://www.wearefiber.com/en/digital-customer-care)
- [Chatbot](https://www.wearefiber.com/en/chatbot-in-outsourcing-1)
- [Booking Office](https://www.wearefiber.com/en/booking-office-outsourcing)
- [Smart Assistance](https://www.wearefiber.com/en/smart-assistance-in-outsourcing)
- [**Back office**](https://www.wearefiber.com/en/back-office-in-outsourcing)
- [Data Entry](https://www.wearefiber.com/en/data-entry-outsourcing)
- [Data Enrichment](https://www.wearefiber.com/en/data-enrichment)
- [Document Management](https://www.wearefiber.com/en/gestione-documentale)
- [Logistic Management](https://www.wearefiber.com/en/gestione-logistica)
- [Order Management](https://www.wearefiber.com/en/gestione-ordini)
- [**Process Management**](https://www.wearefiber.com/en/process-management-in-outsourcing)
- [Control room](https://www.wearefiber.com/en/control-room-outsourcing)
- [Quality Audit](https://www.wearefiber.com/en/quality-audit-in-outsourcing)
- [Robotic Process Automation](https://www.wearefiber.com/en/robotic-process-automation-in-outsourcing)
- [**Outbound Marketing**](https://www.wearefiber.com/en/outbound-marketing)
#### Industries
- [Healthcare](https://www.wearefiber.com/en/healthcare-in-outsourcing)
- [Ecommerce](https://www.wearefiber.com/en/ecommerce-in-outsourcing)
- [Food delivery](https://www.wearefiber.com/en/food-delivery-in-outsourcing)
- [Retail](https://www.wearefiber.com/en/retail-in-outsourcing)
- [Finance & Insurance](https://www.wearefiber.com/en/finance-e-insurance-in-outsourcing)
- [Mobility traveler](https://www.wearefiber.com/en/mobility-in-outsourcing)
- [B2B Services](https://www.wearefiber.com/en/b2b-services-in-outsourcing)
#### Newsletter
###### Follow us on
- [Privacy Policy](https://www.wearefiber.com/en/privacy-policy)
- [Cookie Policy](https://www.wearefiber.com/en/cookie-policy)
- [Terms & Conditions](https://www.wearefiber.com/en/termini-e-condizioni)
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