Adding value
is our
mission

We believe in the values and the skills of our teams who adapt to any organizational model and work together to fulfil business needs

Our team is your team

Each team will be created in line with your business model and marketing strategy, they will study your audience and learn how to communicate with your customers in a tone that is consistent with your branding. There will be no need for any additional software, our team will learn how to use your own tools and systems. In other words, they will become your team .

We will arrange a multilingual team whose members are specifically chosen according to technical and soft skills, from managing your customer care, i outbound services, to functioning data entry and business smartsourcing.

About us

Our total workforce consists of over 700 people, a young and flexible group working across six branches in Tirana.

  • 700 employees
  • +10 spoken languages
  • 28 average age

Management and C-Level based in Italy and UK

Our Management and C-Levels are based in our Italian and British Offices, so we can be closer to your business and take care of the early stages of our collaboration.

  • Daniele Volpe

    CEO

    Graduated in computer science, he immediately showed a particular attention to entrepreneurial processes. His experience in offshore began at just 24 years, leading him to specialize in the optimization of business processes and outsourcing. His path continues to grow, allowing him to become a manager in various business areas until the foundation, in 2006, of We Are Fiber, whose business success is now a confirmed confirmation of his early entrepreneurial intuitions.

    Linkedin
  • Antonio Costa

    Senior Executive Partner

    After graduating in business and economics, he took his first steps as a professional in Accenture, where he took on the role of Project Manager, specializing particularly in the development and reengineering of processes in the pharmaceutical and large-scale retail sector. In 2004 he participates with Accenture in the development of the first solution center in Bangalore. Since 2010 it has established itself as a name in the entrepreneurial real estate and since 2016 it has become part of the reality of We are Fiber, dealing with Sales Management and reorganization of processes.

    Linkedin
  • Paolo de Vito Piscicelli

    UK Country Manager

    With an academic background in business management between Italy and the United Kingdom, he developed his career by specializing in the banking sector, working in the UK as a Business Audit and Asset Manager. In We are Fiber he holds the role of Country Manager, managing growth opportunities within the UK context.

    Linkedin
  • Francesco Marotta

    Finance & Legal Director

    Graduated in Economics, continued his training with a master's degree in Finance, and later increased his experience in the sector in different business realities, monitoring all financial activities and coordinating legal procedures in the field of personal data protection (privacy & policy). In 2006 he founded with Daniele Volpe the great reality of We are Fiber, where he currently holds the role of Finance & Legal Director, with constant monitoring of GDPR.

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Some of our team setup

Up to 5 people

Teams from 1 to 5 Resources can run smaller campaigns or integrate your internal team's activities. Team Leaders are usually shared with other projects.

5+ people with team leader

Teams with 5 to 10 members can overtake longer or more complex campaigns (such as First and Second level Help Desk), Team Leaders are normally dedicated.

Team + Quality Team

Each team can be supported by a Quality Assurance Specialist in charge of monitoring campaign deliverables and team performance.

Our figures are constantly growing

Since our establishment in 2011 we have been refining our business, always focusing on values and experience, valuing each partnership as a opportunity of growth.

2010 100
2017 700

Why
 Albania?

Albania is a fast-developing country attracting many foreign investments for legislation, tax breaks and excellent infrastructure. On average, the workforce is very young and skilled. This enable low operating costs.

The capital of Albania, Tirana, which is based two-hour flight from the UK a 1 hour time difference. This enables a stronger and seamless communication.

No. 1 nearshoring country

Albania is an ideal bridge between Europe and the Balkan countries, for its legislation which is fully harmonised with the EU as well as its close geographical proximity.

Tirana

Roma

Londra

Dubai

Albania is located in the Central Europe time zone (CET Rome, Berlin, Paris).

Flexible and skilled resources

Albania is a young and enthusiastic country; whose workforce is technically skilled and problem-solving oriented.

The population has a phonetic aptitude to learn foreign languages, so our resources are at least bilingual and can speak both at least 2 European languages.

  • Italiano
  • English
  • Français
  • Deutsch
  • Español

Growing economy and IT infrastructure

About 16,000 companies were established during 2016 and 2017, due to the low costs and tax breaks available for foreign investors.

Relevant investments to enhance the country's IT infrastructure have boosted the mobile network, which now has one of the strongest coverage and stability in Europe.

What Inspires Us

Erida

Sales Manager

Kristina

Sales Manager

Josiana

Data Entry Manager

How can we help you?

Please fill in the info required, we will get back to you as soon as possible to talk about what we could to together.