Outsourcing business processes has become a critical factor for companies to consider. This procedure, however, if undertaken, must not be underestimated or viewed superficially. In fact, one of the fundamental aspects in the decision to outsource business processes is choosing the right supplier for the required services.
When we talk about business process outsourcing or BPO, we refer to an organizational model based on the outsourcing of secondary business processes. The outsourcee (client company) entrusts the outsourcer (external partner) with certain secondary services to achieve a better allocation of resources and greater competitiveness in the market.
The globalization of markets has led companies to compete at a higher level than ever before. To keep pace with the competition and not risk being left behind, it is essential to manage company resources by concentrating them on core business activities.
Regardless of the product or service that is offered, all companies have to deal with a series of different activities. Some of these are of primary importance, as they are linked to the core business of the company, while others, defined as secondary, although essential, are support and generic activities, disconnected from the true core business. Some examples are customer assistance, telemarketing, and secretarial services.
Every activity contributes to the success and value of the company, even the secondary ones, to which it is necessary to dedicate resources and time. This entails a consequent reduction in the availability of internal resources for activities more directly connected to strategic and primary services.
It is for this reason that the need to resort to outsourcing arose.
With BPO, the company entrusts particular activities to an external party, who is better able to manage them and obtain the necessary results. By this means, the internal resources that were assigned to these activities are “saved” for services and activities more related to the company’s core business, so greatly reducing costs and increasing market competitiveness.
The outsourcing of production activities is commonplace. Small or medium-sized enterprises turn to outsourcing for support in activities that they cannot cope with internally, due to the limited capacity of their own capabilities. Yet, with this organizational model, large companies and multinationals, too, can save time, money and resources, which can be allocated elsewhere, where most necessary.
For a company to tap into the concrete advantages of business process outsourcing, it is essential to find a reliable and competent partner company, which takes care of the outsourced services and manages them appropriately. Naturally, the performance of the company that oversees the outsourced resources directly impacts the performance of the company requesting the services.
Consider what would happen if a company that has been entrusted with the management of call center services, for instance, was unable to manage these services satisfactorily, perhaps due to insufficiency of its infrastructure or a lack of training of employees. Customers, suppliers and anyone else who should interact with the call center would find it difficult to use the service, with damage to the company that outsourced the activity.
For this reason, when selecting a partner company for outsourcing, it is necessary to evaluate a number of parameters, such as:
The critical factor between effective outsourcing and wasting time is choosing the right partner. When one considers that longer partnerships with outsourced service providers profoundly impact the success of outsourcing decisions, it becomes more important than ever not to make a rash decision in this regard.
Thanks to our expertise in the field, We Are Fiber is a competent, reliable and transparent partner for your outsourcing needs.
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